When it comes to generators, you only trust Onan. It has been around for 80 years, and has established offices in different parts of the world. With the application of new technology and innovation, their product lines are also expanding. In fact, there are at least 4 kinds of Onan generators that you can find in the market. These are meant for commercial, marine, and residential purposes. The last ones are the portable generators.
However, like any other machine, it can sometimes be prone to malfunction. Though this happens rarely, it's still important to know what you can possibly do to eliminate or reduce further damage to your machine.
Looking for Manuals
Manuals are very handy, since they don't only tell you how these Onan generators operate, but they can also inform you on what to do should you encounter some problems with them. Once you're going to buy the generator, the manual comes along. Thus, make it a point to keep it in place that you can easily remember.
But what if you lose or forgot all about it? You do have some solutions to that. First, you can go to their official website. They do have loads of technical documents, spec sheets, and diagrams that can be helpful in figuring out the right solutions to your problems. If you can't find the information that you need, you can then shoot an e-mail to their customer support or give them a call. You can request a new manual to be sent to you, or you can ask where you can get one for yourself.
If you also look into the World Wide Web and type in "Onan generator manuals" in Google, you will find some websites that are offering them for a fee, of course. Since you are going to spend for them, you may want to consider this as your last option. Should you pursue, make sure that you can communicate with the seller first to ensure the validity of the manual. It should also match with the model number of the unit that you currently have.
Working with Technicians
When you have problems with your Onan generators, and it seems like you cannot solve them even if you already have a troubleshooting guide with you, your next best option is to send a technical assistance form to their customer support. All you need to do is to indicate the product you presently have, address, distance, and the region of your area. Since they do have service centers in various parts of the world, repair and any kind of technical assistance is no longer a problem.
Other Support Extended
The technical support of Onan can also handle any problem you have about the defective parts of Onan generators. They can replace them for you, especially if the product is still under warranty. You can also ask for support from them when you need help for its installation. In fact, it's highly recommended. If something happens to the generator during set-up because of your own wrongdoing and without their knowledge, you may lose the validity of your warranty.